Syncluv

Privacy Policy

This policy explains how Syncluv handles information when you use our website, mobile app, and connected-device features.

Last updated: June 9, 2026

1. Who We Are

Syncluv is operated by SyncLuv LLC. In this Privacy Policy, "Syncluv", "we", "us", and "our" refer to the service operator. You can contact us at custom@syncluv.net.

2. Information We Collect

We may collect account details, profile information, app preferences, compatible-device connection status, invitation activity, AI chat content and settings, video-recognition metadata, feedback and report content, support messages, and technical information such as browser type, app version, device model, IP address, crash data, and diagnostic logs.

If you use AI chat, video sync, or remote-control features, the app may process prompts, responses, media-processing metadata, interaction settings, and command timing needed to provide those features. We do not sell personal information.

3. App Permissions

The Android app currently declares permissions needed for internet access, camera, microphone, vibration, Bluetooth scanning and connection, and older Android Bluetooth discovery requirements. Camera and microphone access are used only when you choose related features. Bluetooth permissions are used to scan for and connect to compatible devices selected by you. Older Android versions may require location permission for Bluetooth discovery, but Syncluv does not use Bluetooth scanning to determine or track your location.

When you choose photos or videos for profile, feedback, chat, or AI video features, Syncluv uses the system picker or the specific media you selected. We do not request broad media-library access in the current Android release package.

4. How We Use Information

  • Provide, maintain, and secure Syncluv.
  • Operate device connection, invitation, and sync features.
  • Process AI chat, character, feedback, and safety-report flows.
  • Respond to support, safety, and account requests.
  • Improve app reliability, performance, and user experience.
  • Comply with applicable legal obligations.

5. Sharing

We share information only with service providers, infrastructure vendors, AI-processing providers, analytics or support tools, legal authorities when required, or as part of a business transfer. These parties are expected to protect information and use it only for the relevant service purpose.

6. Data Retention

We keep information for as long as needed to provide the service, resolve disputes, maintain security, and meet legal requirements. You may request deletion of eligible account information through the app or through our Account Deletion page. Some records may be retained for a limited period where required for security, fraud prevention, legal compliance, dispute handling, or financial recordkeeping.

The public account deletion page is also available at this static account deletion page.

7. Security

We use reasonable technical and organizational safeguards, including restricted access, encrypted transport where appropriate, and monitoring for abuse. No online service can guarantee absolute security.

8. Your Choices

Depending on your location, you may have rights to access, correct, delete, or limit certain processing of your personal information. Send requests to custom@syncluv.net.

9. AI Safety, Reports, and Moderation

Syncluv may include AI-generated content. Users can report content, product issues, or safety concerns through in-app feedback flows or by contacting us. We may review reports, restrict abusive activity, remove content where appropriate, and use report information to improve safety systems.

10. Changes

We may update this policy from time to time. The "Last updated" date shows when the current version became effective.

Company

SyncLuv LLC
Mailing Address